eCare Account Registration Info – First Time Users

Initial Login
To initially log into the system, you must provide your account number, name as it appears on the account (no periods), the first five digits of your zip code and the email address where you wish your temporary password to be sent. Once you have logged in, you may change the password. Should you forget your password, simply click the mouse in the area noted and within a few minutes your password will be emailed to you. For security reasons, you will not be able to obtain this information by phone.

Accessing Your Account
Upon accessing your account online, you may easily view and print your water use history, billing history, billing detail and payment history on each account. If you have more than one account, you may look up this information on each account. Realizing the importance of protecting this vital account information, the application has built into its design state of the art security measures to safeguard every aspect of your internet activity.

Paying Your Bill
The system offers a secure and easy to use option to pay your bill with an electronic check, credit or debit card. Online credit card payments is accepted with MasterCard, Visa, or Discover only. The electronic check process involves submitting the required bank checking account information in the spaces provided. All payment amounts are validated as real-time and accepted according to a prescribed schedule. All credit or debit card payments received after 10:00 p.m. will be posted the next business day. Electronic check payments may take up to 48 hours to clear the bank and post to your account. These payments that are not transferred into the billing system may show up as pending on your account.

Internet Security
The online payment process is completely protected. The website is secured by DigiCert, the latest in internet security technology, to certify the safe transmission of all electronic payment transactions. There is no fees to the customer for using this online payment service.