Our schedule for implementation allows for ample notice to be given to customers to update their records in preparation for the new billing date. Beginning in February, customers will be informed of the realignment process during preparation. The project completion is scheduled for May.
The first billing date for the new cycle system will be May 7 as such:
Cycle 1 (Northeast) Bill Date: 7th Due Date: 28th
Cycle 2 (Northwest) Bill Date: 14th Due Date: 7th
Cycle 3 (Southeast) Bill Date: 21st Due Date: 14th
Cycle 4 (Southwest) Bill Date: 28th Due Date: 21st
Some customers will be affected by a change in their meter reading date and bill due date.
If there are questions, please don't hesitate to call Water Utilities at 903-237-1030.