City Service Changes

On Wednesday, June 3, Governor Greg Abbott announced Phase Three of the State of Texas’ ongoing plan to safely and strategically open Texas while minimizing the spread of COVID-19.

Many City of Longview offices have reopened to the public including City Hall, Water Utilities, Human Resources, the Longview Housing Authority, Community Services and Development Services. Customers are encouraged to wear masks and follow social distancing guidelines when visiting any city facility.  Additionally, the city offers many online services.  Currently there is no change to the sanitation/recycling schedule.

Municipal Court

The Municipal Court has reopened. The Longview Municipal Court will resume in-person Bench Trials, Jury Trials and Building Standards Hearings in the near future.  Please notify the court if you are scheduled to appear for an in-person court hearing and you are at high risk of contracting the COVID-19 virus due to age or medical conditions.  The court will make accommodations to reduce your risk of exposure.

Longview Police Department

The Longview Police Department is encouraging the community to use our online resources when seeking open records or accident reports, rather than coming to the police lobby. Also, citizens are encouraged to use the Police Department’s non-emergency phone line, 903-237-1199, to make reports where an immediate police response in not necessary. The Police Department is encouraging the community to submit completed forms and permits by email, mail or fax where possible.

Longview Fire Department

The Longview Fire Department is currently not offering fire truck demos, station tours, Safety City field trips or ride alongs to the public or students.  Processes concerning the response to non-emergency calls will be adjusted and may include fewer personnel and additional personal protective equipment.

Residents can call EMS Billing Services at 903-237-1232 to access services including Ambulance Service Subscription Program, Ambulance Bill Payment, Fire Inspection Payment, and Medical Records/Open Records Requests. 

Residents can call the Fire Marshal’s Office at 903-237-1119 to schedule a Fire Inspection, request a fire report, report a yellow tag or red tag, submit fire code issues, request smoke alarm assistance, or file for a certificate of occupancy.  All other questions can be directed to Fire Administration at 903-237-1210.  

Longview Public Library

The library has increased its maximum occupancy to 50% or 220 people. Regular hours remain adjusted; however, the computer lab, genealogy room, and tables and chairs will reopen. Printing and scanning services will resume.  Beginning June, residents may rent the Moeschle Room with no more than 30 attendees.  All library programming will continue to be virtual with the exception of a few events in July that may be held on the Eastman Plaza.

The library’s curbside services will continue to be offered Monday - Friday, 10 a.m. - 5 p.m. 

Adjusted Library Schedule
Monday, Wednesday, Friday, Saturday: 10 a.m. - 6 p.m.
Tuesday and Thursday: 10 a.m. - 7 p.m.
Tuesday and Thursday Senior Hours: 10 a.m. - Noon
Sunday: 1 - 5 p.m.

Library Curbside Services
Monday - Friday: 10 a.m. - 5 p.m.

Parks and Recreation Department

The City of Longview Parks and Recreation Department is making preparations to reopen some services with restrictions

Animal Services/Longview Animal Care and Adoption Center

The Longview Animal Care and Adoption Center encourages customers to schedule appointments for intake of animals.  Residents who do not schedule an appointment may have extended wait times.  Also, rentals of the Animal Care and Adoption Center will not be permitted until further notice.

Longview Convention Complex

The Longview Convention Complex is available for rental with restrictions.

Community Events

Social gatherings, park pavilion rentals, and community events within city parks and facilities are allowable with restrictions.  Consideration of events that may attract more than 500 people will be subject to additional restrictions.