At a time when it's crucial to improve community relationships, the Longview Police Department expanded its capabilities in its community engagement efforts by launching a customer service technology platform this week.
This new technology enhances the department’s customer service capabilities by sending text messages to victims of crimes and 911 callers. It also collects community feedback via an electronic survey after police contact.
The software provides 9-1-1 callers with text updates on their calls for service. Callers can receive a message that the call has been received and if there are any officer delays.
Some call types will not trigger a text. Calls regarding domestic disturbances, for example, won’t trigger texts (to keep victims safe). Domestic disturbances, injury to a child, sexual assault, and similar calls will not trigger a text.
The Longview Police Department believes this will improve the overall performance of the community we serve. The responses will be analyzed to guide the department’s day-to-day decision-making and improve customer service.
This program is another effective use of technology to provide better police service to the citizens of Longview.